User Guide

General

• Dashboard Sharing and Dashboard Duplication

CPM Monitoring

• Saved Searches & Search History
• Investigating unknown quality with bridge calls
• Why do I show endpoints down in Real Time?

CPM Analytics

• User Insights

• Generating and Managing Reports
• Export Reports to Collector
• Downloading Endpoint Details from CPM Analytics
• Not able to see yesterdays data in CPM Analytics
• Identifying single participant calls
• Utilization Rate Calculation in the Endpoint Dataset