Can we disable Vyopta's access to our environment?
To help better support customers, Vyopta support/customer success teams have access to the same interface/data as the customers. However, this capability can be configured to support different security workflow to either:
or, only be enabled when there is a need for Vyopta’s help.
This document provide steps to enable and disable Vyopta access to your data from Vyopta Admin portal.
Disable Vyopta Access
To disable Vyopta access, you will need to remove “Vyopta Administrator” user:
Search and delete “Vyopta Administrator” user
Enable Vyopta Access
To enable Vyopta access, you will need to restore the “Vyopta Administrator” user :
Select “Recycle” icon next to the search dialog
Search and restore “Vyopta Administrator” user
Related document: Creating a Product Support User in Vyopta