The Vyopta Data Collector Lifecycle

Introduction

In order to ensure that we are able to offer the latest features to our customers it is necessary that the Vyopta Data Collector be upgraded when it has reached the end of its supported lifetime. 

Policy

Vyopta has adopted a policy of supporting data collector release of the current GA (General Availability) release and two (2) previous GA releases. For example, if the current GA release is at version 4.8 then both version 4.7 and 4.6 will also be supported - older releases will not be supported.

Once a collector has had a GA release there will be a 30 day grade period for performing any necessary upgrades of collectors that have newly reached end of support.

When a data collector has reached the end of its supported lifetime (as defined above) Vyopta will be unable to assist customers with collection issues until such time as the collector is upgraded to a supported version.

Notification

Vyopta will notify customers of a new CPM Data Collector release when logging in to https://my.vyopta.com - release information is also provided in the Releases section of our knowledge base.

Determining the Version of the Collector you are Using

In order to identify the version of the collector in use, please use the Vyopta Administrative Centre - once logged in a page similar to the below will be shown

Note on the top bar there is an item labelled 'Vyopta Collector' - hovering over this will drop down a list of the the collectors you are running, and display the version: