In CPMA why do you show the whole meeting as “Bad” when it is just a single bad channel on a single participant?
In CPM Analytics under the Meetings tab you can click on the Meeting name to expand the participants and their quality experience.
For more details, you can switch views in the Meetings tab to dig down into a specific participant’s call quality. By switching to the Participants view in the example above, we can take a closer look at Jeff’s meetings where call quality was bad. We’ll grab his email from the exposed participants in the previous view and set it equal to the Participant Address. Then we can filter the view to just the calls where there was bad quality.
This will expose the Stream Types for Jeff’s calls (inbound and outbound Audio and Video, as well as Presentation). For those streams, you’ll see their quality rating, Average Jitter, Average Packet Loss (%), and additional details.