How MS TEAMS Calls are Classified by Vyopta Tech Insights Analytics

The classification of a MS TEAMS call type by Vyopta depends on the information contained within the Call Detail Record (CDR) supplied by the TEAMS platform. Within the CDR, call types are classified by 'modality': the possible types are comprised as combinations of the following:

• audio
• video
• videoBasedScreenSharing
• screenSharing - no useful information is provided within the CDR for this modality

Vyopta will classify a call as one of:

• Audio
• Video
• Unknown

This classification will be performed as follows:

• Video - when the Video modality is present, or when VideoBasedScreenSharing is the only modality.
• Audio - when the call has the Audio modality only, or the modalities are Audio and VideoBasedScreenSharing together, since this is an audio call with screen sharing
• Unknown - when no audio or video modalities are present.

For more information, please consult the Microsoft documentation at https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-1.0.