The classification of a MS TEAMS call type by Vyopta depends on the information contained within the Call Detail Record (CDR) supplied by the TEAMS platform. Within the CDR, call types are classified by 'modality': the possible types are comprised as combinations of the following:
- screenSharing - no useful information is provided within the CDR for this modality
Vyopta will classify a call as one of:
This classification will be performed as follows:
- Video - when the Video modality is present, or when VideoBasedScreenSharing is the only modality.
- Audio - when the call has the Audio modality only, or the modalities are Audio and VideoBasedScreenSharing together, since this is an audio call with screen sharing
- Unknown - when no audio or video modalities are present.
For more information, please consult the Microsoft documentation at https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-1.0.