Interpreting call data shown in the infrastructure Tab in Tech Insights Monitoring

Purpose of this document: The infrastructure dataset display is a generic display for all infrastructure types, however not all infrastructure types provide data that can be displayed in every column of this dataset. This document is intended to explain which columns data is presented for, by infrastructure type.

VCS / VCSX:

• Traversal Calls
• Non-Traversal Calls
• Traversal Calls Capacity
• Non-Traversal Calls Capacity

CMS:

• Meetings
• Participants
• HD Port License in Use
• HD Port License in Capacity
• Media Load Capacity

CTPS:

• Calls
• Call Capacity
• Screens
• Screen Capacity
• Video Ports In Use
• Video Port Capacity

BlueJeans:

• Meetings
• Participants

MCU:

• Audio Ports In Use
• Audio Ports Available
• Audio Port Capacity
• Video Ports In Use
• Video Ports Available
• Video Port Capacity

PEXIP:

• Meda Load Capacity
• Video Ports In Use
• Video Ports Available
• Video Port Capacity

RMX:

• Audio Ports In Use
• Audio Ports Available
• Audio Port Capacity
• Video Ports In Use
• Video Ports Available
• Video Port Capacity

ZOOM:

• CRC Ports In Use
• CRC Port Capacity

CUCM:

• Calls
• Registered

DMA:

• Calls
• Call Capacity
• Registered
• Registration Capacity

Note: Columns not applicable to the infra types will be blank.

These panels provide:

• Trunk Calls in Trends and KPIs
• Availability (Up/down) status of Trunks
• Customizable interface