Overview

New Functionality Deep Dive

Simplified & Dynamic Meeting Participant View

a. When you go in to the participant details for a meeting, you will now see the following new columns for faster troubleshooting.

Device Type	Platform & Version	IP Address	Connection	Media Node	Peripherals	User Feedback
MEETING_CENTER	ios 40.9.3.6	108.123.000.00 (Public)	wifi	San Jose, USA		Applicable only to MS Teams and Google Meet

b. Dynamic functionality based on bridge types: These new columns will only be seen for UCaaS system types where data is available.

c. Quickly review Quality details by clicking on the participant name. 

Redesigned User experience for Call quality details page

Your Call Quality details view has been redesigned to include:

• A cleaner summary view
• Simplified charts and legend
• A new 'Details' panel
• Two additional trend charts

Watch this short video to see the new design!

New 'Calls' Dataset View

We have redesigned our edit panel for easier column selection.

1. From the Calls dataset, find the 'Edit' hyperlink on the top right.

2. This will bring you to the new panel.

This new panel will include 10 new columns that you can choose to enable quick searching, filtering and sorting. These new columns are:

Device Type                                                  Platform

Version                                                         Local IP 

Public IP                                                       Media Node

Connection                                                  Camera

Microphone                                                 Speaker 

You will need to select these new columns as they will not be selected by default. Once your selection is made, it will be remembered for next time. These selections are user-specific.

Customizable KPIs and Trend Metrics

You are now able to differentiate between systemic issues and isolated incidents using our newly added fields in KPI and Trend panels.

From the 'My Dashboard' page within Tech Insights Monitoring, click on the '+Add Panels' link.

When adding either a KPI or Trend panel, you now have the ability to filter by:

Device Type                                                  Platform

Version                                                         Local IP 

Public IP                                                       Media Node

Connection                                                  Camera

Microphone                                                 Speaker 

When adding a Trend panel and select the 'Calls' category, you will now be able to group by:

Device Type                                              Platform

Version                                                     Connection

Media Node