Why Does Tech Insights Monitoring Report my Disabled System as 'DOWN?' with Admin Portal

Occasionally one may need to stop Vyopta from attempting to collect data from one or more specific systems - for instance, when performing maintenance. This can be achieved from the Administration Portal by navigating to the Infrastructure tab and locating the relevant system. Clicking on the slider will disable collection for that device until it is re-enabled.

To re-enable collection, you must go into the system's settings by clicking either on the name, or the edit button. At the top of the screen, click on the slider button to enable the collections again. The system will now show that it is enabled both on the system screen and in the infrastructure list. Note that, even though a system has been disabled, it will still be present in the Tech Insights Monitoring

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