A common scenario every customer runs into, is understanding when a system stops sending realtime or historical call data to Vyopta. Everything is constantly changing, including the infrastructure we use each and every day. With those changes, we see customers encounter collection failures due to the following reasons..
- System accounts change, or expire
- Firewall rules change
- New systems are provisioned to replace older system
- General connectivity issues between the Vyopta Collector and the Video Infrastructure you are monitoring.
So how can I monitor my infrastructure so I know about it when it stops happening?
The ideal solution would be to create a Daily Infrastructure Report in CPM Analytics. You can click on the link here to see how you can build the report
In the case of that one of your systems is having issues sending data back to Vyopta, you can follow the steps below
Navigate to Vyopta Administrator Portal and log in with your administrative username and password.
Once logged in you will be taken to home page which will show your data collector service on the upper right hand side along with information indicating the machine that it is running on. Navigate to the infrastructure list. Within this list, locate the infrastructure shown above and click the "edit" button on the right side. Step through the edit process and click on Validate to make sure it passes validation. If there's any problem with validation, please ensure that IP address, username, and password are correct.
If you need further assistance or would like a call or Webex to work on this issue, please open a support ticket with this link.