How can we add control hub cloud registered endpoints to endpoint monitoring with the Vyopta Admin Portal?
The Vyopta Endpoint Monitor service can be used to monitor Webex Cloud Registered Endpoints and Webex Boards. Here is how to prepare your cloud registered endpoints for monitoring with our service.
When an endpoint is registered with Control Hub, you loose the ability to configure the endpoint directly with the local endpoint portal using the Admin user. Because of this change, you will need to access the endpoint's local portal using Control Hub to create and enable a local-admin user for the EPM service to monitor with.
Here are the steps to enable a local-admin account on an endpoint
- Log into your Control Hub and select Devices from the left menu, you should see a screenshot as shown below.
- Click on the endpoint you would like to monitor so you can see the screen below. We will now click on the Web Portal link to launch the endpoint's local portal.
- You should see the available users on the endpoint. Typically you will only see one user called 'admin' with the status of 'inactive'. What we want to do is create a second admin user (admin-local in this case) that we can use for monitoring the endpoint. Click on the Create User button to launch the new user screen
- Here is the user screen where you can create or edit the user. Please make sure all role entries are selected in the red box. Note, this account should have a different user name than "admin" since that is the Control Hub access account. Also, uncheck the "Require passphrase change..."
Finally, you will need to add the endpoint manually using the Admin Portal.
In addition to the Name, IP address, and credentials, you could optionally add the endpoint's cloud URI in the SIP field. We don't use it today, but when we start pulling CDR data from the codec into CPM Analytics, it may prove useful. Ex. email@example.com