I have removed a touchpanel from my endpoint. How do I stop alerts being triggered?

Question

I have removed a peripheral from my endpoint. How do I stop alerts being triggered?

Answer

When an endpoint detects that a peripheral has been connected the status is held in the Vyopta configuration. Should that peripheral be removed, Vyopta triggers any configured alerts to notify you that the peripheral is missing.

There are times, however, when a peripheral is intentionally removed and alerts should not be generated. In these cases, once the peripheral has been removed, it should be deleted from the endpoint's configuration.

• To do this from Tech Insights Analytics, go to DATASETS -> Endpoints -> Inventory and click the endpoint in question. Now click on Edit Endpoint in the top right hand
• From within Tech Insights Monitoring go to DATASETS -> Endpoints and select the endpoint and then Edit Endpoint, as above. 

In either case a display similar to the below will be shown

Click on the dustbin symbol to delete the peripheral. A warning will be shown as below:

To display the updated endpoint information it is necessary to re-display the endpoint - the configuration information will not be dynamically updated.