Why do I see an endpoint model in the wrong category?

Issue

When I am searching on models in my Endpoint Dataset in Tech Insights Admin, I see endpoints in wrong categories. In the example below, I see a DX80 and IX5000 showing up in a category of Software.

Is there a way to fix this?

Solution

Yes there is a way to fix this. If you are using our endpoint metadata tagging process (which uses an Endpoint_Metadata.csv file) we do allow customer changes to override the defaults for the endpoint. If you need further assistance, please open a support ticket with us, and we will be able to assist.

Exporting Endpoint Inventory Information

To download details, such as system name, sub-category, IP address, serial number, endpoint software version, manufacturer, model and vulnerabilities about your endpoints, please refer to our Downloading Endpoint Details from Tech Insights Analytics article.

In order to get a list of managed endpoints from Vyopta, please refer to our How to export list of managed endpoints from Tech Insights Analytics article.

Exporting Endpoint Tags and Location Information

Question: Trying to export an entire endpoint inventory with endpoint tags and location information. Where do I find this information?

Answer: In order to get the endpoint tags and location information navigate to Tech Insights Analytics -> Endpoints tab -> Managed endpoints. If these columns are not available by default, you can click edit and in the drop down you will find these fields. Add these fields and click save. Select the date range for which you are trying to generate this report and click 'share'.

You can also report on endpoints by custom location or endpoint tagging. To do this, you will need to navigate to the endpoint itself and add tags or location. To learn more about how to do this, please refer to our Reporting on endpoints by location / division article.

Downloading Endpoint Details from Tech Insights Analytics

In order to download details, such as system name, sub-category, IP address, serial number, endpoint software version, manufacturer, model and vulnerabilities about your endpoints, please proceed as follows:

• In Tech Insights Analytics navigate to Datasets -> Endpoints -> Inventory
• Once the endpoint data is displayed, select the "Share" button on the top-right and fill out the form presented.
• Select the format you require, and check your email address is valid before clicking on Send
• An email with download links will be send after a few minutes. If you want to select Delivery Method as 'Local Report Exporter' check the following Knowledge document Local Report Exporter.