Login or other browser issues when connecting to the Vyopta Cloud

When trying to login to the Vyopta cloud, you may see a strange error, or you may be missing dashboard links, or messages where your session has timed out shortly after you have logged in. In most cases, these issues could be due to a user interface upgrade in our cloud, and your local browser having an older cached version of our web pages locally, which are incompatible with our update webpages.

Clearing Cache

Clearing the browser cache will clear all downloaded contents from all websites. Forcing the browser to download the newest content.

Chrome

• At the top right, click More
• Click "More Tools" and then "Clear Browsing Data".
• At the top, choose a time range. To delete everything, select "All time".
• Next to "Cookies and other site data" and "Cached images and files," check the boxes.
• Click "Clear data".

Firefox 

• At the top right, click the menu button 
• Click on "Preferences".
• Click on "Privacy & Security".
• In the "Cookies and Site Data" section, click "Clear Data...".
• Remove the check mark in front of "Cookies and Site Data".
• Ensure "Cached Web Content" is checked and click "Clear".

Private Browser Session

A private browser session will not remember browsing history, cookies and site data or information entered in forms.

Chrome

• At the top right, click More
• Click "New Incognito Window"
• A new "Incognito" Window will open.

Firefox

• • At the top right, click the menu button 
  • Click on "New Private Window".