Problem: Unable to validate infrastructure with the service account created for Vyopta, but the Admin account works fine.
This happens because there is a proxy setting in your environment that you are unaware of, which is affecting the infrastructure validation in your Data Collector Utility.
- In vAnalytics Data Collector utility, enter the service account details and click next to validate
- Use the Vyopta user account you created and try to validate the infrastructure you just added (example: Acano)
- If the validation fails, try to use the admin account to validate Acano and it will work fine.
- Restart the Data collector utility and try to validate the vAnalytics service account but that FAILS.
- In apps if you check, there will not be any collector logs because collector has not started yet.
NOTE: If you are not getting any logs while trouble shooting the issue, look for the local collector log on their machine at C:\Vyopta\vAnalytics.Collector. In the log files look for error or 407 for proxy error.
Acano, vyopta user did not validate because the new user could not by-pass the proxy. vAnalytics service account did not validate because of the same reason.
How to find the proxy which client is not aware of?
- Go to Internet explorer on the VM in which collector is installed
- Click on Internet options
- Click on Connections > Lan settings
- You can see the proxy value here.
- Sometimes, proxy might be available as a URL as shown below in fig.1. In that case, copy the URL into a webpage and you can see the different proxy settings for ip ranges. You must be able to tell you which one is relevant to Vyopta Data Collector VM.
- Sometimes, instead of a common url which contains proxy, the proxy relevant to the server we are working on will be available here. In that case just copy paste that URL into the Data collector
- In some cases, we have the proxy and the port under proxy server section as shown below. In that case just use the details available under Proxy server
Try first without using the user name and password, if that does not work then try with user name and password in the Data collector utility
NOTE: You can also look for the proxy from command prompt. Go to Windows start menu and look for Command Prompt and enter the following commands:
a. for Windows vista or later: netsh winhttp show proxy
b. for Windows XP or later: netsh diag connect ieproxy