When I tried to click on the Excel report link that was sent to me in an email from Vyopta, I get the following error message
How do I resolve this issue?
When clicking on the Excel reporting link, this will cause Excel to open on your workstation and download the report from our servers. When you see the error above, it indicates that your version of Excel is having issues with trying to process the report from Vyopta. Our link should work with all current versions of Excel, and may be an issue with older versions of Excel, or competitive products to Microsoft Excel.
For customers who are not able to use a current version of Microsoft Excel, we do provide an alternative CSV zip file, which can be used in older versions of Excel, or other worksheet programs.