How secure is the data once it reaches the SaaS platform?


At Vyopta, we understand the importance of data security and privacy. We take great care to ensure that your data is stored and processed securely. Our Tech Insights SaaS platform segregates customer data through logical instances that can only be accessed by authorized individuals for that customer account. Access by Vyopta personnel to customer accounts is limited to a handful of support personnel designated for that account – and only on an as-needed basis.

We require individual password protected accounts for access to the Vyopta SaaS portal. All passwords are protected using high-quality encryption methods. Administrators for your organization manage all users and can assign permissions and privileges based on roles.

Vyopta collects data from your UC infrastructure and endpoints to provide detailed analyses of your collaboration environment. This data is encrypted and sent via HTTPS to the analytics engine, where it is aggregated, cleansed, and sorted. Vyopta admins and users can access their organization’s data through individual unique username/password logins that allow for different permissions, access levels, and dashboards. For more information on Tech Insights Monitoring®, please refer to our knowledge base article.

Our data is processed and stored in secure servers at various Amazon Web Services locations. For more information on where your data is stored and processed, please refer to our knowledge base article.

The Vyopta platform is a Software-as-a-Service offering that leverages the power of the cloud to meet the security and scaling needs of our customers. For on-premises components, Vyopta uses a collection engine that is deployed on the customer network that collects data using API and other calls. For most UCaaS and VCaaS platforms, Vyopta benefits from cloud-cloud connectivity to collect monitoring and analytics data.

Tech Insights Monitoring® is the heart of the solution that enables real-time monitoring and analytics of your collaboration environment. With Tech Insights Monitoring®, you can gain insights into your collaboration environment

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