How to identify Managed vs. Unmanaged Endpoints in CPM Analytics?

Question

There are two types of endpoint classifications in CPM Analytics, Managed and Unmanaged.

Managed Endpoints are endpoints managed by one of the following:

• Cisco TelePresence Management Suite (TMS)
• Cisco Unified Communications Manager (CUCM)
• Polycom RealPresence Resource Manager (RPRM)

Unmanaged Endpoints are endpoints or aliases that are not managed by one of the management systems listed above. These typically fall into two categories:

1. Internal Unmanaged:
   • Any endpoint or alias registered but not managed; such as endpoints registered to a VCS.
   • Any endpoint that was previously managed but is now unmanaged (i.e., is no longer managed by CUCM or TMS, etc.)
2. Other: any other unmanaged endpoints / aliases

Answer

In order to view the list of managed and unmanaged endpoints in your CPM Analytics module, follow the steps below:

• In CPM Analytics, navigate to Datasets -> Endpoints and click on the 'Managed' view as shown in the screenshot below

• Navigate to Datasets -> Endpoints and click on the 'Unmanaged' view as shown in the screenshot below