There are two potential sources of endpoint information in your vAnalytics environment. If you are using Vyopta’s Endpoint Monitoring feature, it is the primary source of endpoint status for the endpoints it is actively monitoring. Endpoint Monitoring probes each monitored endpoint directly to collect endpoint status as well as call quality data. If it is unable to detect that the endpoint is active, it will show the endpoint as down.
Absent Endpoint Monitoring – or for endpoints not supported or being monitored by Endpoint Monitoring – the vAnalytics Data Collector is the primary source for endpoint status (available, not available, in call). This status is determined by cross referencing the list of active registrations on your call control devices with the aliases as specified on your management system (TMS, CUCM, etc.). If an endpoint is indicated as not available, then that indicates that the registration alias(es) assigned to this endpoint are not showing active registrations across any of your call control devices.
Note: If the endpoint is just turned on and registered to your network, this does not indicate available status because the endpoint must also be registered to a call control device.
Interested in deploying Endpoint Monitoring? For most environments, it can be deployed on the existing Data Collector server and activated within minutes. You can contact support by emailing firstname.lastname@example.org or by visiting our contact page.