The message indicates that the Endpoint Monitor (EPM) hasn't received any data from the endpoint in the last 10 minutes. You should interpret both messages as a sign of lost connectivity between the endpoint and the Endpoint Monitor and proceed to troubleshoot the issue in the Vyopta Admin Portal.
Check if the credentials for the endpoint are correctly provided in the Vyopta Admin Portal. If credentials are missing for an endpoint that requires EPM login, the EPM won't attempt to connect. If you see an 'X' under the auth column, it indicates that the credentials are missing.
Other things to check include trying to connect to the endpoint's web interface using a browser (or curl if you’re on Linux).
Additionally, use the same credentials stored in the Vyopta Admin Portal to verify you can log in to the device.
If you’re unable to determine why the EPM service can't connect to your endpoint, please open a support ticket with us, and we’ll be happy to assist.
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