Understanding Endpoint Synchronization

Benefits of endpoint synchronization:

Endpoint synchronization offers a range of benefits to administrators. Vyopta allows for the synchronization of endpoints from various systems such as Cisco Control Hub/Webex, Microsoft Teams, Zoom, Cisco Call Manager, and Poly RPRM. This approach streamlines endpoint management by enabling administrators to manage all endpoints in one central location, eliminating the need for multiple sources of management. Moreover, endpoint synchronization allows for the synchronization of critical data, including serial numbers, IP addresses, Directory Number/Aliases, and Mac Addresses, amongst others.

Zero Touch Endpoint Administration:

Vyopta utilizes specific APIs from the respective vendors to obtain a list of registered or managed devices and synchronizes them daily. This approach ensures that new devices added to the management system will appear in the Tech Insights Suite the following day, without the need for manual input.

It is highly recommended that administrators utilize the synchronization feature instead of manually adding endpoints, as doing so may not contain all the necessary data to allow for the merger of calls and may also omit certain critical details. Moreover, any updates made to the endpoint may remove necessary management of the device if done manually. Thus, endpoint synchronization allows for zero-touch endpoint management.

Frequency of endpoint details synchronization:

Currently, Vyopta synchronizes endpoint details daily. Therefore, if the IP address of an endpoint changes, it will reflect in the Tech Insights Suite after the nightly processing. However, the company is striving towards a better solution that allows for more frequent endpoint updates.

Endpoint Deletion/Decommission: 

In the case of endpoint deletion or decommissioning, administrators should not delete endpoints manually, as synchronized devices will reappear the next day. If an endpoint needs to be decommissioned, it should be deleted from the source system where it was added. For instance, for the Cisco TMS system, deleting a device is not sufficient, and the system should be purged to reflect changes in Vyopta.

Identifying Source Of Truth:

Vyopta provides an easy way to identify where an endpoint is synchronized from. By logging into the Vyopta Admin Portal and heading to the endpoints section, clicking the "External ID" checkbox will add a new column identifying the source system. The ExternalId column's beginning contains the source, enabling administrators to identify where an endpoint is synchronized from. Below is a screenshot to illustrate how you can identify the source. 


The beginning of the ExternalId column contains the Source. In the case of the screenshot above, the sources are as follows:
- Endpoint sync'd from Zoom
- The next 4 devices are sync'd from Cisco Webex/Control Hub. They are identified by "Spark" as that used to be the name of Cisco Webex.
- The next device has"mstr" which indicates it's a Microsoft Teams Room coming from Microsoft Teams. 
- The last endpoint indicates it's synchronized from the Cisco Call Manager. 
Should the external ID be empty, that would indicate the endpoint was manually added via the Vyopta Admin Portal. If the external ID starts with custom, that indicates that a CSV file was used to create the device within Vyopta. 
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