Endpoint Sync Issues

There are two methods for administrators to add endpoints for monitoring in Vyopta. The first approach involves manually adding endpoints via the Vyopta Admin Portal. However, the preferred method is to synchronize the endpoints from systems such as CUCM, RPRM, Control Hub, Zoom, or Microsoft Teams. This approach enables administrators to manage all endpoints in a single location, eliminating the need for multiple sources of management. Additionally, synchronizing endpoints allows for the synchronization of critical data such as serial numbers and IP addresses.

If administrators opt to sync endpoints from a UCaaS system, the endpoints should typically appear within 24-48 hours depending on the time of day the endpoint was added. However, if an endpoint fails to appear after 48 hours, administrators should log into the Vyopta Admin Portal and verify the infrastructure to which the endpoint was added. 

If endpoints are registered to the CUCM, it is recommended to perform the following checks before raising a case with support:

1. Log into the CUCM publisher with an Administrator account.
2. Go to User Management > Application User and check for user "vyopta_svc."
3. Confirm that the following groups are enabled for the user, and enable any that are not already enabled:
   • Standard CCM Read-Only
   • AXL User Group
   • Standard CTI Enabled
   • Standard CTI Allow Control of Phones supporting Connected Xfer and conf

If you need assistance from support, please Submit a ticket