Customer Action Required - Cisco Webex Collection has stopped collecting

On occasion, we have encountered issues where the oAuth authentication from Control Hub will lose or invalidate the authorization token in Vyopta, which will prevent further collection of your data. When this happens, our customers will have to re-establish the oAuth connection back to Control Hub to allow collection of data to resume.

How can I fix this issue?

In the Vyopta Admin Portal, select your collection in the Infrastructure section. Click on the pencil (edit) icon to open the collection for your account.


Once you have opened the edit screen, please open the section called "Authorization", and then click on the button "Click to Authorize".


Once you click on the button, you will be taken to Control Hub, where you can reauthorize with an account that has full admin access to your Control Hub.

Once you have re-authenticated using an admin account, your collection should resume again in approximately 30 minutes (time is required for Control Hub to re-provision your API access to your admin account).

If you do not see the Authorization section, that indicates you are using our Legacy PDA collection, and as a customer, you are not impacted with this breaking change.

If you need further assistance, please open a support ticket and our Support Team will be happy to assist you further.

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