What functionalities will customers gain?
New APIs provide the following additional information that were previously NOT available through the Webex Legacy APIs
CPM Monitoring
- Live monitoring of Meetings and Participants
- Proactive troubleshooting and granular alerting
- Automatically sync cloud registered devices into Vyopta CPM & Vyopta Admin Portal
CPM Analytics
- Historical quality analytics for both Meetings and Participants
- PSTN Audio Participant legs (does not include quality or join type)
Known Limitations
- API Delays: There is up to 10 min delay in Meeting API, so it may take up to 10 mins for a meeting & its participants to show up on CPM Monitoring
- Refresh Interval: Cisco’s Meeting Participant Quality API detail updates happen only every 5 min
- Missing Quality: Participant quality is not currently available for the following scenarios
- SIP/H323 endpoints that are registered to on premise systems*
- *As Cisco continues to make improvements to Webex, some endpoint calls into Webex may include quality from the cloud. The endpoint monitor will provide quality metrics regardless of the endpoint's registration.
- Meetings with just 1 participant don’t provide quality
- Audio participants - PSTN in & out
- Includes ‘Audio only’ conferencing meeting participants
- SIP/H323 endpoints that are registered to on premise systems*
The new API does not provide the following information that was previously available through the Webex Legacy API
- Webex PSTN summary breakdown aggregated at the meeting level
- Call In International
- Call Out Domestic
- Call Out Internal
- Call Out International
- Toll Call In
- Toll Call In International
- Toll Free
- Toll Free Call In International
- VOIP
- User Department
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Applies to OOTB department field that we used to get through site code setting for some customers.
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