Cisco Webex Integration

Introduction

The connection between Vyopta and Cisco Webex is a cloud-to-cloud connector that allows Vyopta to retrieve Webex Meetings in real time and sync endpoints listed in Control Hub.

This document will walk through setting up the Cisco Webex Integration.

Required Authorization level 

Prerequisite

Depending on customer's restrictions in Control-Hub, you may have to temporary enable Global Access to allow the oAuth integration to work.   If this setting is not enabled,  you may get an access denied response when processing the oAuth request.

All you need to do, is log into Control-Hub -> Apps - > General and turn on Global Access located in the Embedded Apps box as shown in the screenshot below.  Once the oAuth connection is completed, you can turn off the Global Access.

Cisco Webex Integration Setup

To start collecting Cisco Webex meetings and CDR data you will need to add the "Cisco Webex" infrastructure by performing the following:

1. Log into your Vyopta account (requires Admin privileges)
2. Select the Admin Portal from the Product Selection Menu
3. Select Infrastructure and New Infrastructure
4. Select the Infrastructure menu or Icon, then select New Infrastructure
5. From the selection of infrastructure types, click Cisco Webex:
6. Fill in the Name and description details for Cisco Webex.
   
   
7. Click the Save button when complete.
8. After clicking Save, you will see the Cisco Webex Authorization section below. Once you expand the section and click on 'Click to Authorize' you will be prompted to log into your Cisco Webex account.
   
   
9. Read the permissions required for Cisco Webex Integration and click on Accept.
   
   
10. Once you hit Accept, on successful authorization you will be redirected back to the Vyopta Admin Portal. 
11. Click the Validate button to check that the collector can successfully connect to the infrastructure. A pop-up will appear:
    
    

Once the connection has been setup and validated, you should see Webex meetings show up in Tech Insights Monitoring within a few minutes.