Q. Vyopta Produces A Daily Collection Health Report - How to I Receive This?
A. In order to receive the daily report, just register as a Technical Contact for your organisation. This is done using the Vyopta Administration Portal
Once logged in, go to Account Settings:
In Account Settings, Select ADD CONTACT and you will be presented with a form to complete
From the Type dropdown, select Technical and complete the other details accordingly.
Any email address associated with a Technical Contact will receive the status email.
Q. What is the Purpose of the Report?
A. The report attempts to provide early indication of potential problems with Vyopta data collection in your environment so that action can be taken to correct issues.
Q. How do I Use the Information in the Report?
A. The report and its contents are described here: The Daily Vyopta System Report
Q. I have a system showing an error, but there is no issue. Why is this?
A. When devices have not supplied data for some time, it is flagged as first a warning and then an error along with the date of the last seen data. If the device is, for instance, not carrying traffic then it may be flagged as having collection issues. Use your knowledge of your environment along with the report to determine if action needs to be taken
Q. Can I Have the Report Delivered to Microsoft Teams/Slack etc?
A. The report can be delivered to any system that will accept an email - the content is standard HTML.
For Microsoft Teams, take the following steps
Select the channel you wish to use to see the notifications, click on the ... at the right hand side and then click on Get mail address
You will then be presented with an email address that can be used as your Technical Contact.
For Slack, proceed as follows:
Select the Slack channel you wish to use.
Click on the dropdown indicator (∨) (alongside the channel name, select Integrations and then select 'Send emails to this channel'
Follow the prompts and you will be provided with an email address to use for the Technical Contact.
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